Frequently Asked Questions

 When an event is cancelled, you are entitled to a refund of the amount that you paid for the tickets. We will process the refund within 14 days. We refund to the same payment account with which the purchase was made. The processing may take mulitiple days, depending on the used payment method. In case events must be cancelled due to force majeure (such as but not restricted to exceptional weather conditions, natural disasters, epidemics, pandemics and/or by order of the government), Onlineticketshop is entitled to return the amount in the form of a voucher.